empire carpets nj Fundamentals Explained

This worker also drew a black line on my wall close to the steps in two spots and made an effort to say he didn’t get it done right until l pointed out to him it wasn’t like that when he commenced working on my actions. This worker has set holes on thirteen in the hardwood floor materials used on thirteen ways the materials actually appear defective and surely have to be swap. I will probably be calling Jasmine in customer service initial thing each morning to see how we're going to take care of these concerns. It's got actually been pretty frustrating dealing with the Salesperson and staff who signify Empire A person They are really surely unprofessional and so they don’t retain their commitments along with the do the job isn't done in a degree for certified specialists who specialize in undertaking hardwood floor installation which is an extremely poor reflection on this organization.

The appointments have already been built nevertheless immediately after I identified as Nov 29…’it had been by no means verified from the system’. At that point I am scheduled by Fred Parsons nd Mike Botaishs’ workforce They are going to be in this article Dec four….

We recognize your disappointment and regret to listen to this was your experience. We’re conscious that We've spoken for you with reference to the above considerations, in the event you go on to need support be sure to Speak to us at customersupport at empire-today.com.

August ten, 2017 at 6:31 pm We experienced carpet and laminate put in and because the former remark talked about the income staff members was excellent. The carpet fellas had been excellent…our issue could be the laminate. They sent two youthful guys who at last bought to my home close to 9am. Spent most the working day on their phones, remaining many instances on “breaks”. My husband didn’t complain in the slightest degree, I get residence at 6:30pm to feed them supper wondering they have already been challenging at function all day long. At 7pm they convey to us It'll be two a lot more hrs. We agreed for getting it done since carpet was coming the subsequent morning and all my eating room household furniture was in my family room. fifteen mins. afterwards they tell us they transformed their minds and they will appear early the following day being completed just before carpet. They had been even now there right after five:30pm the following day!!! WTF!! 22 hours plus they weren’t accomplished?? We ended up being forced to move my front room furnishings back ourselves.

He was right, the stairs glimpse excellent!! They labored well into the night (until eventually right after seven PM) to complete The work. They commenced late and The work was really professionally completed for an extremely acceptable value. The sole motive I provide them with four stars is for getting late without warning. If not, they exceeded expectations for the value point.

We’re unhappy to hear that the expertise didn't fulfill your anticipations. We’d like to more discuss your issues, make sure you email us at customersupport at empire-today.com with each your account and make contact with details.

I've 10 reference numbers this 12 months alone ..and none are dealt with . As far as Listening to from anybody at Empire…superior luck as they seem to acquire satisfaction in ignoring any difficulty .Never Invest in Something FROM EMPIRE !

We’ve read through your submit, and we’re let down to listen to that the problems have not been answered. We’ll be in touch along with you Soon to learn more, and begin working on the resolution.

On top of that, we needed to contain the floors looked at which was by now laid within the eating space as a consequence of buckling as a consequence of floors not currently being appropriately acclimated. Those people floors were set up 2012 and we nonetheless haven't any resolution to that difficulty. Mainly because of the Incorrect color Wooden currently being delivered we had an additional seven working day hold off which pushed back again our cupboard put in.

Oct sixteen, 2017 at 4:36 pm They confirmed up devoid of more than enough substance. Salemen measured incorrectly. So my tile couldn’t be set up. I used to be designed to hear from a person. Per week later I known as to have it scheduled. My carpet was mounted first. If the tile was installed that they had to elevate carpet where it transitioned. Now the carpet is coming unfastened and the padding isn’t laying correctly. I known as 2 times ahead of it go scheduled.They arrived didn’t call knocked left in a very BLINK. It’s all on digital camera !!I referred to as three additional moments every time they stated somebody will call to reschedule it’s staying escalated to urgent. Finally today I demanded to speak to any supervisor.

Repair service people have constantly been cancelling and will’t manage to get out to her residence for service. They connect with and in no way show up.

Very first thing he states is 'oh perfectly, with laminate, in some cases it does this, probably you've got dampness'. I pointed out that HE is the one which take a look at the dampness when he did the installation and experienced confirmed it absolutely was high-quality. I reminded him of this and he claimed 'oh yeah, there was no challenge'. Even though he mentioned he would correct The three or 4 planks at the room divider but identified 3 other areas that it's beginning to take place mentioned "this seems like perhaps it is the flooring". He also explained they Slash and calculated every thing good nevertheless the Place might have contracted? What does that even imply? My house is SHRINKING? I signify give me a crack. I can't come to a decision if Empire is a whole Fraud or they truly are that inept on the service and item they offer! $11,000!!! This was not a small job. This was an Expense. I've identified as infinite instances. I have accomplished every little thing I'm able to imagine.

So now I am in this article with almost everything from my closets out on my balcony and we’re expecting rain so I needed to go out to buy tarps to try to shield every thing And that i’m now having to just take time without work Focus on Monday with the kitchen area install and HOPE that they actually display up and do The task this time.

It's around six:30pm EST and have not empire carpet services gained a simply call again. It is clear that your neighborhood staff doesn’t hold the identical level of urgency, and benefit customer loyalty as I believe your corporate office does.

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